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Two Nations Beadwork

Our Policies

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We'll explain our current business and ordering policies on this page.
We will never sell or trade any information we recieve from our customers with anyone at any time

Shipping and Handling

We make every attempt to ship your order as soon as we receive it. However we only ship Monday through Friday so orders received on a weekend or after 3 pm on Friday, will be shipped the following Monday, rush delivery is available at an additional charge. 
This Time frame does not apply to custom orders, shipping time for these is dependent on completion of the product made. Please understand that custom orders take time to make and a custom order can take up to a minimum of  8 weeks for delivery depending on item size, amount of beadwork and amount of orders ahead of yours, Also all of our products are made completely by hand, and there are never any machines or quick ways of putting things together. We fill custom orders on a first come first serve basis,  so when ordering custom items please be patient and give us the time needed to get them made.

We offer the following shipping methods:
 Our primary source of shipping is by the U.S. postal service, all orders shipped after 11/17/08 will be shipped first class priority mail, they will be accompanied by a tracking number and a signature will be required for delivery, this will ensure that not only you, but we can be assured that the item was delivered safely to its destination, if you would like we can also ship using Standard UPS Ground, Please keep in mind to use this service there is a slightly higher shipping rate. 
Regular shipping Orders will be charged a flat rate, this will cover all things to ensure on both sides that the items will be delivered safely and confirmed.If at anytime an order is shipped and is not received, we must be notified within not more than 15 days after the item was shipped of its non delivery, we will then track and trace the items where abouts, if it turns out that the item can not be located we will remake and ship the item, we make sure that everything is done to ensure safe delivery, we cannot back or verify any items that we are notified about non delivery after 15 days, so if you do not receive your item please notify us as soon as possible.
special shipping such as second day or over night is the responsibility of the purchaser and will be charge according to rates

Custom orders
Custom orders are always welcome a deposit of 50% of the purchase price is required at the time of order. The remainder of the balance plus shipping is required before your order will be shipped, sorry no exceptions. All custom orders must be paid for in full within 30 days of completion or they will be forfeited. and the down payment will not be returned, unless prior arrangements have been made, all custom order sales are final and are not subject to monetary reimbursement, we are also not responsible for customer remorse, so please be sure to order exactly what you want and we will do everything in our power to ensure your complete satisfaction. Some Large beaded items custom ordered can take up to 6 months to make, also custom orders are made on a first come first serve basis so there may be orders ahead of yours that need to be completed so please be sure to ask for a time frame of completion of your order. Again please understand all products are made completely by hand, and we need and appreciate your patience and understanding.
For more info on custom orders you can email, call, or write to
Tammy Falcon
 45614 us highway 95
 Lapwai Idaho 83540

Lifetime Beadwork Repair
 
We offer lifetime beadwork repair on any of our items and custom made moccasins.
This offer is available to beadwork purchases and custom made moccasin soles and seams and covers only repairs needed due to flaws in craftsmanship or damage caused during normal wear and tear of item. 
This offer does not cover items that are broken or need repair due to negligence or rough handling beyond normal use and wear and tear. We will however repair items damaged under this for a reasonable fee

Returns

Customers often ask what our return policy is. We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right.
 
All of our items are 100% Guaranteed with the exclusion of custom orders, (see more on this below)  If for any reason you are not completely satisfied with any of the products you receive from us please contact us and we will do everything in our power to insure your full satisfaction, if for some reason the problem can not be solved in this way, we will gladly reimburse your purchase price, minus shipping and handling and charge back fees when they apply, this offer only good if the item is returned in the same condition as it was when shipped and received, and within 30 days of confirmed delivery.
 
Custom orders are completely final and we are not responsible for customer remorse, we apologize for this but a lot of time and effort goes into each custom order and to give monetary reimbursement for those items is impossible, Most custom orders are developed for the person ordering them and would not be appropriate for resale. but please know that if for any reason you are not completely satisfied with your custom order we will do everything in our power to make it right. by making adjustments and changes within our power to ensure your satisfaction.
after purchase repair   is free, as long as the damage is due to the quality of workmanship on the artist part, or the damage is cause by usual wear and tear and has been purchased from us
We offer repair to any other items at very reasonable prices. please ask

Do you have any questions?
Call us at (208) 843-2195 7 days a week
or email us at: